Define all the SOPs of your hotel, quick share link, video integration and dedicated comments section under each procedure and a comprehension test with a progress bar to view which specific procedures they have completed and which they have not.

Create simple quizzes to verify the know-how of each team member of specific SOPs, track which quizzes they have completed and which have not with a progress bar and assign certificates upon completing certain quizzes.

Create Badges, set individual goals on what to stop doing, what to start and what to continue and award points to your team individually or as a group when the result is achieved.

It is also having a welfare feature. It means receiving services instead of cash. This could be Amazon gift cards or gas for your car. Staff are fully motivated and always do their best to get their points that they can convert as they wish. They are selling more upgrades and extra services. This extra revenue (a part of it) is given back to staff in terms of incentives.

These have lower taxes than cash bonuses. If Andrea gives his staff a €100 bonus, the tax is higher compared to when he provides them with welfare benefits.

Assign individual or group tasks, determine a deadline for each task and associate a reward badge with the completion of strategic assignments.

All of this could be done for hotel chains with a single account and for different categories and departments, then everything could be tracked via simple analytics.

It is also having a milestones feature. A milestone is a set goal that, when reached, results in a reward. This can be achieved by meeting certain badge targets. The rewards could be health insurance, gym memberships, or even free vacations.

The order module lets you select all the products you want from different suppliers. With one click, it automatically sends emails to each supplier, saving Andrea plenty of time. Plus, instead of sifting through various emails, you can track everything on the app.

As a Glide-certified agency with a team of 4 Glide-certified experts, we can also leverage code-based technology to take the app of our clients to the next level.

And that’s what we did in the case of Frontbest to build a hybrid app with a housekeeping module that uses APIs and built the following features:

1. Cleaners can directly signal the room status as clean, dirty or yet to check. This information is sent straight into the hotel software via our API.

2. It tracks minibar consumption. With our API, if a guest uses anything from the minibar, such as water or coke, it will automatically appear on their bill.

3. The housekeeper can signal any maintenance the room needs and create a task directly from the housekeeping module on the app.

4. At the end of each month, we generate a report detailing how many rooms each cleaner has cleaned. This way, we can keep track of individual workloads.

Let’s understand how all these features work together to improve hotel and guest experiences:

In the hotel handbook, we built a review module where Andrea taught the hotel staff, like receptionists, how to get more positive reviews by converting the client-business relationship into a personal one: from client-to-hotel to client-to-receptionist. It talks about the importance of building the human touch and being incredibly helpful to the guests. 

So even if something goes wrong during your stay in the hotel, you won’t give the hotel a very low rating. WHY? The staff provided them with excellent service, maintained a friendly attitude and made good recommendations about local attractions or food spots.

Andrea was able to leverage Glide App to test the know-how of staff of Review Module with Knowledge Testing. He can create quizzes and track progress using analytics.

To encourage this behaviour among staff, we use an incentive program. For each positive review they convert, they get 10 points which they can cash out at 100 points into cash or welfare. These points are tracked via the analytics feature. In this way, it motivates staff as well as enhances the guest experience.